Date lodged: 30 April 2019
To ask the Scottish Government how much ScotRail has paid to passengers in compensation in each month since April 2018, also broken down by what estimate it has made of how much potential compensation has been unclaimed.
Answered by: Michael Matheson 14 May 2019
From April 2018 to April 2019 ScotRail has paid entitled passengers a total of £1,119,818.35 through the Delay Repay Scheme.
It is not possible accurately to determine how much compensation is unclaimed.
Passengers can apply for compensation if their journey is delayed by 30 minutes or more and if they miss a connection because of a delay on a ScotRail train. Compensation is straightforward to claim by using the ScotRail app or at staffed stations and ScotRail’s web-site provides details of additional compensation that passengers may claim.