Date lodged: 7 May 2019
To ask the Scottish Government what the anticipated points of contact are in the process of requesting a social security redetermination, and whether it will publish a flowchart of these.
Answered by: Shirley-Anne Somerville 16 May 2019
Social Security Scotland (the Agency) currently provide re-determination rights for all appealable benefits under the Social Security Act 2018. Clients can request this either by phone or completion of the re-determination form provided with first determination letters. There are at least four contact points between the client and the agency during this process.
The process is described on the mygov website: https://www.mygov.scot/if-you-do-not-agree-with-a-benefit-decision/ .