Date lodged: 23 April 2019
To ask the Scottish Government what action it is taking to improve efficiency in reaching final decisions on applications to Scottish Welfare Fund.
Answered by: Shirley-Anne Somerville 2 May 2019
The latest published statistics (1 October to 31 December 2018) show that 96% of Crisis Grant applications and 93% of Community Care Grant applications were processed within the timescales required by the Statutory Guidance. The Scottish Government facilitates the sharing of good practice on operational issues between Local Authorities via a quarterly practitioner’s forum and we have provided funding to the Scottish Public Services Ombudsman, to hold training workshops on decision making for local authority staff.