Date lodged: 22 February 2019
To ask the Scottish Government what measures are in place to monitor usage of the Citizens Advice Direct service with regard to (a) caseload and topics and (b) monitoring unmet need, before and after the reduction in funding of the service.
Answered by: Jamie Hepburn 5 March 2019
The Scottish Government will put in place a quarterly reporting system to monitor progress on, caseload and topics and unmet need. From the 1st of April, Citizens Advice Direct plan to introduce real time monitoring system and Scottish Government will be given access to the data.