Date lodged: 13 February 2019
To ask the Scottish Government what guidance it provides to Social Security Scotland (a) staff and (b) local delivery offices regarding offering support in relation to reserved benefits.
Answered by: Shirley-Anne Somerville 26 February 2019
Social Security Scotland staff signpost clients to the Department of Work and Pensions and any relevant Stakeholders where appropriate whenever they have reason to believe there is potential entitlement and/or interest in reserved benefits. The same level of service will be provided when our local services are fully operational, in keeping with the three values of dignity, fairness and respect and the requirements of the Social Security Charter.