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Parliamentary debates and questions

S5W-21158: Jackie Baillie (Dumbarton)

Scottish Labour

Date lodged: 24 January 2019

To ask the Scottish Government how much compensation or money spent on restoration works has been paid out by Scottish Water to customers in each of the last four years, and what was the (a) average and (b) largest payment each year.

Answered by: Roseanna Cunningham 1 February 2019

Scottish Water can make payment to customers as a result of asset failures that have triggered Service Standard payments or claims made and settled via Scottish Water’s Public Liability Insurance.

Scottish Water supplies water and waste water services to over 5 million customers across Scotland via 60,000 miles of pipes and thousands of assets. If there is an asset failure (such as flooding caused by a burst water pipe) which has affected customers and Scottish Water is liable, these claims are fully assessed and settled via Public Liability Insurance. Scottish Water also operates under an agreed Service Standards framework to also protect customers’ interests and pay where there is a service failure.

Scottish Water’s Service Standards can be viewed at: https://www.scottishwater.co.uk/contact-us/our-promise-to-you/our-services-your-rights/our-service-standards

The payments listed below are for Public Liability cases over the last 4 years.

Public Liability Compensation Payments to Customers by Scottish Water

Year

Total SW
payments £

Average
Payment £

Largest
payment £

2014-15

797,841

4,721

83,107

2015-16

1,613,291

9,166

400,000

2016-17

1,009,928

6,234

140,676

2017-18

687,676

4,271

174,780

Service Standards

Year

Total SW
payments £

Average
Payment £

Largest
payment £

2014-15

127,375

292

470

2015-16

118,012

331

470

2016-7

124,136

319

470

2017-18

114,770

303

470