Date lodged: 14 January 2019
To ask the Scottish Government what action it takes to assist deaf and hearing impaired people access GP services, and what steps it is taking to encourage GPs to adjusts their telephony so that people with hearing conditions can independently contact their GP practice by phone and have real-time dialogue with the practice staff.
Answered by: Jeane Freeman 29 January 2019
The Scottish Government has provided £1 million funding over the three year period 2016-2019 to deliver the ground-breaking contact Scotland-BSL online interpreting Video Relay Service, which enables Deaf and Deafblind British Sign Language (BSL) users to contact and interact with Scottish public sector bodies, including GPs and third sector organisations. The service is accessible to Deafblind BSL users by making use of braille displays and speech synthesizers.