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Parliamentary debates and questions

S5W-20925: Miles Briggs (Lothian)

Scottish Conservative and Unionist Party

Date lodged: 11 January 2019

To ask the Scottish Government what the purpose is of the NHS Scotland (a) Project Management Support Directorate and (b) Customer Engagement and Development Directorate, and how many staff the directorate has, broken down by role.

Answered by: Jeane Freeman 31 January 2019

The purpose of NHS National Services Scotland’s (NSS) (a) Project Management Support Directorate and (b) Customer Engagement and Development Directorate; and how many staff are in each directorate, broken down by role, is as follows:

( a) Programme Management Services (PgMS) supports stakeholders including the Scottish Government, NHS Boards and Integration Joint Boards to deliver improved health and social care services. It provides a flexible approach to portfolio management, programme and project management, programme assurance supporting service transformation. PgMS currently supports the delivery of new national approaches to radiology, laboratories, aseptic pharmacy and is actively involved in supporting change programmes across many areas of health and care. PgMS is largely funded through project specific income. There are 123 roles in PgMS and 9 types of role. There is a mix of full and part time roles and a mix of permanent and temporary roles.

Role

Number of Staff

Associate Directors

2

Programme Directors

3

Project Portfolio Managers

5

Programme Managers

22

Project Managers

44

Project Support Officers

33

Specialists/subject matter experts
(clinical, IT, HR, workflow)

10

Business Lead

1

Administrative Assistants

3

( b) The Customer Engagement & Development Directorate provides NSS with the following services:

Internal and External Communications - responsibility for staff communications and engagement activity across all of NSS, handling and coordinating media responses on behalf of NSS and managing the NSS digital presence. There are 19 roles and 4 types of role. There is a mix of full and part time roles.

Role

Number of Staff

Head of Department

1

Senior Managers

2

Managers

6

Operational Staff

10


‎ Partnership Development - developing and managing strategic partnerships across health and care, covering 22 health boards, 31 integration joint boards, 32 local authorities, 3 city deals and other public sector organisations such as SOLACE and COSLA; identifying opportunities for NSS to support these organisations in the delivery of health and care related initiatives. There are 5 roles and 4 types of role. There is a mix of full and part time roles.

Role

Number of Staff

Head of Department

1

Senior Manager

1

Managers

2

Support Staff

1

Customer Experience – undertaking research to assess customer satisfaction and to gather feedback on service performance and future needs; supporting NSS services to develop customer action plans to help improve their performance in line with customer expectations; analysing key health and care information and providing reports to senior leaders to help inform NSS strategy and service development. There are 7 roles and 3 types of role. All are full time.

Role

Number of Staff

Head of Department

1

Business Partners

3

Managers

3


‎ International Engagement – there is a Service Level Agreement in place with Scottish Government for the provision of international engagement services. Since 2013 the team has facilitated income for Scottish partners of just over £10 million from EU funded research and innovation projects. Key activities include building Scotland’s reputation in health and care; strengthening Scotland’s international relationships and network; identifying and securing funding for new innovation projects and services. There are 5 roles and 3 types of role. There is a mix of full and part time roles.

Role

Number of Staff

Head of Department

1

Senior Managers

2

Support Staff

2


‎ Digital development - supporting NSS to transform its web and intranet presence so that more services can be delivered digitally, which in turn will help NSS services achieve future efficiencies. The activity is delivered as part of the NSS Service Transformation Programme, which is funded separately by NSS from its cash releasing efficiency savings. There are 8 roles and 3 types of role. All roles are temporary.

Role

Number of Staff

Senior Manager

1

Designers (content and user experience)

6

Support Staff

1