Date lodged: 9 January 2019
To ask the Scottish Government whether non-medical staff will receive training to support them with the reported new responsibility of deciding whether patients require an urgent GP appointment.
Answered by: Jeane Freeman 21 January 2019
Under the 2018 GP contract, we are building multi-disciplinary teams in primary care so that patients are able to see the right professional, at the right time. One element of practice receptionists’ role is to help patients identify their options for help or advice – but it is for patients to make the decision and GPs will always be available if patients want to see them.
Through our investment in the Practice Administrative Staff Collaborative project, we are working with GP practices and clusters in six health & social care partnerships to develop training and resources for practice staff, that they will be able to adapt for local use. All practices across Scotland will then have access to a toolkit and other resources to aid the national roll out of care navigation.