Date lodged: 20 December 2018
To ask the Scottish Government what the key performance indicators are for its Financial Health Check service being delivered by Citizens Advice Scotland.
Answered by: Aileen Campbell 15 January 2019
The key performance indicators are:
- Number of clients accessing the service
- Profile of clients
- Client financial gain
- Client satisfaction
- Client financial confidence
- Improved mental health as a result of the check.