Skip to main content

Parliamentary debates and questions

S5W-20257: Mike Rumbles (North East Scotland)

Scottish Liberal Democrats

Date lodged: 28 November 2018

To ask the Scottish Government how much compensation to passengers each month ScotRail (a) awarded in 2017-18 and (b) has awarded since April 2018, also broken down by how much estimated unclaimed compensation there was each month.

Answered by: Michael Matheson 12 December 2018

Under ScotRail’s ‘Delay Repay’ guarantee, total compensation of £647,670.00 was paid in 2017-18, and in 2018-19 (year to date) a total of £505,121.00 compensation has been paid. The table below shows the amounts paid in each Rail Industry 4 week period.

The increases in compensation payments made in Periods 4 and 7 (2018/19) were related to speed restrictions (Period 4) as Scotland experienced a hotter summer than normal, and in Period 7 the impact of ‘Storm Ali’ and an early autumn both of which impacted on ScotRail’s performance.

The Scottish Government does not have the specific information asked for related to unclaimed compensation.

4 week

Year:

 

Period

2017-18

2018-19

1

19,308.00

42,262.00

2

26,033.00

44,924.00

3

50,053.00

51,287.00

4

22,636.00

107,278.00

5

41,446.00

64,809.00

6

22,045.00

54,629.00

7

45,828.00

139,932.00

8

73,326.00

 

9

56,103.00

 

10

24,687.00

 

11

33,561.00

 

12

92,130.00

 

13

140,514.00

 

Totals

647,670.00

505,121.00