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Parliamentary debates and questions

S5W-19605: Jamie Greene (West Scotland)

Scottish Conservative and Unionist Party

Date lodged: 25 October 2018

To ask the Scottish Government whether it will provide a breakdown of what areas have received support from the ScotRail Service Quality Incentive Regime (SQUIRE) in each of the last two years, also broken down by the amount allocated.

Answered by: Michael Matheson 31 October 2018

The value of spend on each project is commercially sensitive, however the total spend on all projects since the beginning of the current Franchise is £6,531,839.


Completed projects

Refurbishment of Leuchars Station, waiting rooms, toilets etc

Refurbishment of Help Point facilities throughout ScotRail network

Toilet pod fitted at Tweedbank station

Reconfiguration and refurbishment of Class 156 seating to install tip up seats allowing for additional wheelchair access on these trains.

Replace shelter roof panels and new drainage systems on 47 station shelters throughout the network.

Supply body worn cameras for use by frontline staff and associated back office infrastructure

Internal refurbishment of class 170 train fleet.

Pilot of new functionality for Customer Information Screens to provide a countdown facility for departures.

Fund utilised to partly fund the fares initiative which would provide 1 weeks free travel for season ticket holders as a thank you for their support during significant disruption experienced during 2016. The initiative was announced in 2017.

Installation of Safety & Security Enhancements at Mosspark Station

Provision of Stand Clear Information and Announcements at 180 Stations

Upgrading Station Facilities, waiting rooms though an enhancement programme for stations on the Edinburgh to Glasgow line.

Supply and Installation of 37 Defibrillators at key locations throughout the ScotRail network.

Installation of anti-social behaviour preventative measures at Hamilton station


Projects in progress

Recovery of 79 redundant Ticket Vending Machines, upgraded software and installation of same.

Ring fenced funding for Investment in far North Line. Actual projects are being considered by Friends of the Far North line and ScotRail have still to be confirmed.

Introduction of a managed Electronic Point Of Sale (EPOS) system for hospitality department who deliver on-board catering to passengers replacing cumbersome stock management and sales recording currently undertaken by pen and paper.

Introduce an electronic Lost property automated system to provide a cloud based system which can be populated and interrogated by numerous location, providing a significant improvement in repatriating lost property with owners.

Extension of smart enabled Ticket Office equipment to the full ScotRail ticket office estate, upgrading 149 Fujitsu Star Desktop Ticket Office Machines (TOMs) to sell and fulfil Smart tickets, and ability to provide additional after sales support.