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Parliamentary debates and questions

S5W-18425: Willie Rennie (North East Fife)

Scottish Liberal Democrats

Date lodged: 28 August 2018

To ask the Scottish Government how many complaints Land Registry Scotland has received in each of the last three years regarding the length of time taken to process an application.

Answered by: Kate Forbes 13 September 2018

This is a question for the Keeper of the Registers of Scotland. She advises me that Registers of Scotland is acutely aware of customer and stakeholder concern around how long some applications are taking, and that they are in continual dialogue with the Law Society of Scotland and individual customers as they work through their plan to resolve the current backlog. The number of formal complaints is in the following table.

Year

Total applications

Complaints related to registration delays

2015-16

475,965

2

2016-17

514,048

9

2017-18

541,622

23