Date lodged: 11 June 2018
To ask the Scottish Government, further to the answer to question S5W-10875 by Jeane Freeman on 20 September 2017, what the average time is for processing social security experience panel members' expenses claims, and what the maximum time has been.
Answered by: Jeane Freeman 19 June 2018
Experience Panels expense claims are received by the Scottish Government Experience panels research team either directly from panel members at events, or sent in via a First Class FREEPOST service. Once completed forms are received in the office they are usually sent to finance to be processed within one working day.
From June 2017 to December 2017 Experience Panels expense claims were handled by Scottish Government central finance. The average processing time for these claims was 3.4 days.
Since 5 December 2017 Experience Panels expense claims are handled by the Social Security agency finance team. The average processing time for these claims is 3 working days.
All 130 claims apart from 3 were paid within 4 working days. The maximum processing time from receiving a completed form for these three outliers was 36 days. These three outliers were due to incomplete information or errors. We are continuing to trial potential improvements to our processes to reduce the time it takes for payments to be made.