Date lodged: 18 April 2018
To ask the Scottish Government, in light of its news release of 2 December 2017, RBS branch closures, whether it considers that the bank's recently-announced proposals to reduce mobile banking services breach what it considers the "guaranteed minimum level of service provision for essential banking services" should be, and, if so, whether it plans to discuss with the bank introducing alternative proposals.
Answered by: Paul Wheelhouse 2 May 2018
The regulation of financial services, including banking remains reserved and the Scottish Government is unable to impose a minimum level service provision for essential banking services. We have, however called on the UK Government to do so.
RBS's decision to further reduce its mobile banking provision in communities already restricted in their access to physical banking services is disappointing. The Scottish Government is particularly concerned at the lack of consultation with communities served by these services in advance of these changes being announced.
The Scottish Government is working with Scotland's banks, including Royal Bank of Scotland, on options to better protect communities' access to services in the future and has had constructive discussions on the banking sector in Scotland. These discussions are continuing.