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Parliamentary Debates and Questions

S5W-15438: Jamie Greene (West Scotland)

Scottish Conservative and Unionist Party

Date lodged: 20 March 2018

To ask the Scottish Government what analysis it has undertaken to evaluate the reasons for over 800,000 hospital appointments reportedly being missed in 2016.

Answered by: Shona Robison 18 April 2018

It is every patient's responsibility to keep their NHS appointment and it is important that they let the NHS know when they cannot attend. However, we also recognise that the NHS has to be flexible in helping make appointments convenient to patients.

The Scottish Government is committed to supporting health boards implement policies to reduce missed appointments such as providing reminder services through text, emails and social media. This will allow reminder services to be tailored to patients who are most likely not to attend.