Date lodged: 17 January 2018
To ask the Scottish Government what guidance it provides on the standard of comfort and dignity that patients transferring to and from hospital appointments can expect.
Answered by: Shona Robison 24 January 2018
The Scottish Governments Charter of Patient's Rights and Responsibilities sets out what can be expected from patient's accessing NHS services, including patient transport.
The Charter states that, when using NHS services and receiving NHS care, patients can expect to be treated with dignity and respect and in a way which takes their needs, understanding and culture into account.
In addition, the Scottish Government published its Health and Social Care standards in June 2017 to take effect from April this year. Dignity, respect and compassion are a key component of these standards which set out what high quality care and support should look like in Scotland.