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Parliamentary debates and questions

S5W-13465: Miles Briggs (Lothian)

Scottish Conservative and Unionist Party

Date lodged: 15 December 2017

To ask the Scottish Government what action it is taking to (a) maximise the efficiency and (b) keep the costs down of 2017's Health & Care Experience Survey.

Answered by: Shona Robison 9 January 2018

A variety of changes have been made for the 2017-2018 Health & Care Experience Survey to maximise efficiency and keep costs down, including:

  • A number of aspects of the project which were previously contracted out have been brought in house.

  • A survey contractor has been used for administrative aspects of the survey that, for logistical reasons, cannot be completed in house. Value for money was a key criteria in the evaluation of tenders submitted for this work.

  • The look of the survey materials has been refreshed to better engage with survey respondents and increase response rates. This has included reducing the length of the questionnaire by a third.

  • The sampling and weighting methodologies for the survey have been reviewed to ensure that they remain suitable and proportionate.

  • Changes to the mail-out approach for the survey to encourage respondents to complete the survey online.

  • Local level results, which have previously been published as static reports, will be presented via an interactive dashboard which will allow individuals and organisations to interrogate the data in different ways to meet their particular needs.