Date lodged: 14 December 2017
To ask the Scottish Government how it will minimise any disruption to train services over the festive period arising from an increase in the number of passengers.
Answered by: Humza Yousaf 3 January 2018
ScotRail is required through the Franchise Agreement to manage the delivery of rail services, to accommodate the anticipated increase in rail traffic around the festive holiday period.
While the responsibility for day to day operation rests with ScotRail, Transport Scotland has contractual processes in place to regularly monitor ScotRail’s performance in delivering the obligations of the Franchise Agreement. This includes ensuring that services are punctual and reliable by achieving contractual targets for arriving on schedule and minimising cancellations. It also includes ensuring that ScotRail provides the capacity that they have committed.
In the event of any unplanned disruption, ScotRail are obliged to ensure customers are kept well informed in a timely manner through announcements at stations and on social media platforms such as Facebook and Twitter; and their customer service app provides live updates, and a live map of where the disruption is happening.
There are no planned engineering works that would affect ScotRail’s services over this period (the planned work at Edinburgh Waverley and at Stirling station, will be on days when trains will not be running). The work at Glasgow Queen St is external to the railway proper.