Date lodged: 9 October 2017
To ask the Scottish Government how it will monitor the Fair Start Scotland programme and what criteria it will use to determine its effectiveness.
Answered by: Jamie Hepburn 27 October 2017
The Scottish Government have designed a robust performance management framework to ensure that both key performance indicators (KPIs) and key delivery indicators (KDIs) which were set out within the Statement of requirements are met, providing quality of support to all Participants. Key products and tools have been developed to assist in the performance management activity. The performance Management framework will consist of monthly random sampling of Participant case files, observation visits and more in depth reviews where appropriate to ensure that the KPIs/KDIs are being achieved and that the service is delivered consistently across the programme for all Participants. Any areas requiring to be addressed will be monitored through performance management reviews and improvement activities.
In addition to performance management and monitoring, the Scottish Government will fully evaluate the delivery and outcomes of Fair Start Scotland. This will include commissioned research with service users, providers, delivery partners and employers, as well as ongoing analysis of performance and monitoring information. The aim of the evaluation will be to provide a clear picture of impacts at an individual, group and system level.