Date lodged: 15 June 2017
To ask the Scottish Government what its response is to reports that some local authorities do not provide reminders to (a) permanently blind and (b) other disabled people when their concessionary travel passes are due to expire, and whether it provides or plans to provide guidance to councils to encourage them to issue such reminders.
Answered by: Humza Yousaf 30 June 2017
The Scottish Government is responsible for the management, operational delivery and policy issues relating to concessionary travel in Scotland which is delivered on the National Entitlement Card (NEC). Local authorities manage the NEC application and validation process locally and act as data controllers.
Transport Scotland issues guidance to local authorities to ensure the eligibility criteria is applied consistently across all local authorities, in accordance with current legislative requirements. Whilst Transport Scotland can encourage best practice, it is up to individual local authorities to determine an appropriate application and renewal process in their area which is fit for purpose and takes into account their own cost and resource limitations.
If there are any reports of particular issues I am happy to raise this with local authorities.