Answered by: Kevin Stewart 6 June 2017
The Cavity Insulation Guarantee Agency (CIGA) is an independent body that provides 25 year guarantees for cavity wall insulation (CWI) fitted by registered installers across the UK. It is one of a number of agencies offering guarantees for cavity wall insulation which are listed by Ofgem as 'appropriate guarantees' for the purpose of assessing carbon savings notified by suppliers. Both UK and Scottish Government-sponsored schemes require an Ofgem-listed guarantee to be in place for wall measures. Guarantee schemes each have their own arrangements for inspections and quality control.
Installers of CWI (and individuals/organisations carrying out assessments recommending it) receiving financial support through ECO and/or Scottish Government schemes must be certified to PAS 2030 standards – the Publicly Available Specification for energy efficiency standards published by the British Standards Institute. The standard specifies how businesses should operate, the processes they must go through for each installation they do, how they should engage with and manage their customers, and how problems, risks and issues are dealt with. It also provides measure-specific requirements (including the necessary competencies/qualifications) for each individual type of measure. Responsibility for monitoring compliance with PAS 2030 sits with a number of bodies accredited by the United Kingdom Accreditation Service and registered on the Green Deal Orb. A new version of PAS 2030 has recently been published (PAS 2030: 2017 Edition 1) and from 1 June 2017, measures must be installed in accordance with this new version.
As part of the development of Scotland’s Energy Efficiency Programme (SEEP), and in the light of the conclusions and recommendations of the UK Government’s recent report, Each Home Counts: Review of Consumer Advice, Protection, Standards and Enforcement for Energy Efficiency and Renewable Energy, the Scottish Government will be assessing the situation with respect to consumer protection and quality of energy efficiency installations, in Scotland. If further regulation or improved inspection/enforcement arrangements are identified as being required, they will be developed and implemented in partnership with a range of industry and consumer bodies and consulted on, before being brought before parliament.