Date lodged: 24 May 2017
To ask the Scottish Government what support is available to disabled people who want to make a train journey from an unstaffed station at short notice, and what action it is taking to increase this support.
Answered by: Humza Yousaf 7 June 2017
On board train staff will assist passengers who have booked in advance to board or alight at unstaffed stations. This service is provided by ScotRail, and all other train companies, as a condition of their operating licence issued by the Office of Road & Rail. ScotRail also aim to provide assistance to those who need help when travelling on the rail network whether this has been booked in advance or not.
Transport Scotland monitors compliance of ScotRail obligations through the franchise contract agreement and can escalate any concerns around delivery with the Office of Road & Rail if required.