Date lodged: 19 May 2017
To ask the Scottish Government what assessment it plans of the operational performance of the police and fire control centres in Dundee relative to the previous centres in Aberdeen and Inverness and, if the comparative performance is found to be poorer, what action it will take.
Answered by: Michael Matheson 1 June 2017
Responsibility for monitoring performance in relation police call handling rests with the Scottish Police Authority. Separately, Her Majesty’s Inspectorate of Constabulary in Scotland continue to monitor progress and performance in this area following its 2015 assurance review on the subject.
While the Scottish Fire and Rescue Service (SFRS) board has responsibility to scrutinise operational performance of the Service, Her Majesty's Chief Inspector of the SFRS has carried out a targeted inspection on the operation of the Dundee Operational Control in order to offer assurance to Ministers that Scotland’s communities are being properly served, and to advise the SFRS as needed. The Chief Inspector is due to report on this inspection in the summer.