Date lodged: 16 March 2017
To ask the Scottish Government how many complaints regarding GP surgeries each NHS Board has received in each year since 1999.
Answered by: Shona Robison 28 March 2017
Information on how many complaints regarding GP surgeries by each NHS Board since 1999 is not held centrally.
The Information Services Division (ISD) of NHS National Services Scotland publishes information submitted by NHS Boards about complaints relating to Family Health Services (FHS). Five broad service/contractor types are included within the FHS complaints statistics: Medical, Dental, Pharmaceutical, Ophthalmic and Administration. This information can be found at http://www.isdscotland.org/Health-Topics/Quality-Indicators/Publications/data-tables.asp?id=1754#1754.
When reviewing these statistics it is worthwhile to note that the Patient Rights (Scotland) Act 2011 and the Regulations and Directions made under Section 15 of the Act put new complaints arrangements in place, including requirements to record, report, review and learn from complaints about Primary Care services.