Date lodged: 16 March 2017
To ask the Scottish Government what information it has regarding how many consultations GPs have conducted by telephone in each year since 1999, broken down by NHS board.
Answered by: Shona Robison 28 March 2017
This information is not held centrally by the Scottish Government.
Access to GP services is an important issue for the Scottish Government and I’m aware that many of general practices have, for many years, adjusted appointment arrangements in order to try to prioritise urgency, and support quality and continuity of patient care.
We recognise that local situations vary and so practice partners are responsible for designing their own patient appointment and consultation arrangements. We expect them to use their professional judgement to make decisions which enable them to run the best possible service and deliver for their patient needs. GPs are encouraged to develop technology and deploy the talents of their staff appropriately to introduce new, innovative ways of working to benefit their patients by prioritising urgency, and supporting quality and continuity of patient care.