Date lodged: 8 March 2017
To ask the Scottish Government whether it has commissioned any tracking research to assess the effectiveness of the first phase of the benefits campaign, which started in week commencing 6 March 2017.
Answered by: Jeane Freeman 16 March 2017
The Scottish Government is working closely with Citizens Advice Scotland to monitor and evaluate the uplift in calls to the Citizens Advice benefits helpline and visits to the Citizens Advice website following the week long activities. We have not however commissioned any tracking study for this first phase of the Scottish Government’s benefits campaign.
The findings from the first phase of this work will be used to help support and inform our wider approach to ensuring that people receive the benefits to which they are entitled.