Date lodged: 20 December 2017
To ask the Scottish Government what assessment it has made of the performance of ScotRail in delivering services on the North Berwick to Edinburgh line.
Answered by: Humza Yousaf 11 January 2018
As the member will be aware, last September I required Abellio ScotRail to implement a Performance Improvement Plan to address unacceptable performance across the rail network. After implementation of this plan, performance improved continually to the extent that, over the summer, ScotRail became the best-performing large operator in the UK. In fact performance on the North Berwick line has improved by 1.8% Moving Annual Average (MAA) over the last year and this demonstrates the real efforts made by ScotRail staff who are working hard to deliver improved performance in the face of unrelenting, often unwarranted, criticism.