Date lodged: 22 December 2016
To ask the Scottish Government on how many occasions in each of the last five years its unacceptable actions policy has been used and for what reasons, also broken down by directorate.
Answered by: Joe FitzPatrick 19 January 2017
The Unacceptable Actions Policy was introduced by the Scottish Government in 2013 and is in line with guidance available from the Scottish Public Services Ombudsman. The Policy is used to address three main areas, aggressive or threatening behaviour, unreasonable demands and unreasonable persistence. It offers guidance, support and clarity to people coming in to contact with the Scottish Government and Scottish Government staff themselves on the appropriate way to handle unacceptable behaviour. There is no requirement to record when it has been adopted other than when it has been decided to restrict contact with the person. In these instances the record is retained only the minimum period required. These records are not centrally collated.