Date lodged: 8 December 2016
To ask the Scottish Government what progress it has made in the last six months to protect and enhance Scottish consumers’ interests, and what progress it has made in establishing a new statutory organisation that will act on behalf of, and support, consumers in Scotland.
Answered by: Keith Brown 20 December 2016
It is vital that we create a system of consumer protection, competition and regulation in Scotland that is fully aligned with the needs of our citizens and businesses and which improves people's lives. We have newly devolved, although limited, consumer and competition powers and are using these to maximum effect. Since taking on new powers in May our actions have included establishing a Nuisance Calls Commission and developing a coherent overarching strategy for how the Scottish Government supports advice services. Details are in our recently published policy statement Delivering better outcomes for consumers and businesses in Scotland which also includes our future work programme. It can be found at http://www.gov.scot/Publications/2016/12/5688. During the coming months the Scottish Government will examine in detail the best way to deliver our Manifesto commitment on a unified consumer body. We have also published a Consumer Rights page on mygov.scot as part of our activity for National Consumers Week 2016, which can be found at https://www.mygov.scot/consumer-rights/.