Date lodged: 25 November 2016
To ask the Scottish Government what provisions are in place to ensure that health information is provided in accessible formats, and what information it has regarding how many different formats have been offered by each NHS board.
Answered by: Shona Robison 9 December 2016
The Patient Charter clearly sets out patients’ rights and responsibilities and what patients can expect when they use NHS Scotland Services and receive care; that includes the right to be given the information they need in a format or language they can understand.
Although information is not held centrally on the range of different formats offered by NHS Boards in providing accessible information, under the Equality Act 2010, all Boards are required, to provide translation & interpreting services and written material wherever possible and reasonable. All Boards have a published accessibility policy and arrangements in place to support such needs.
A new service from NHS inform, Scotland’s national health information service, further enhances accessibility through the introduction of a new accessibility tool. “Browsealoud” is now available on NHSinform.scot, allowing content to be read aloud, simplified, converted to MP3, magnified, highlighted, or translated into alternative languages.