Date lodged: 25 October 2016
To ask the Scottish Government, further to the answer to question S5W-03667 by Humza Yousaf on 24 October 2016, under what criteria in the ScotRail franchise a train can be cancelled.
Answered by: Humza Yousaf 9 November 2016
ScotRail expect all scheduled trains to run unless there are exceptional circumstances. There are two sorts of cancellations, planned and unplanned. A planned cancellation is one which might be required because of, for example, engineering work. Planned engineering work is advertised in advance, and is not counted against ScotRail’s performance statistics. An unplanned cancellation is defined as follows:
Cancellation means a Passenger Service:
(a) which is included in the Applicable Timetable and which is cancelled;
(b) which is included in the Applicable Timetable and which operates less than 50 per cent. of its scheduled mileage; or
(c) which is omitted from the Applicable Timetable, or included in it in a modified form that does not enable the Franchisee to operate more than 50 per cent. of such Passenger Service’s scheduled mileage, without the Franchisee discharging its obligations under Schedule 1.2 (Operating Obligations) in relation thereto;
An unplanned cancellation can arise for because of a range of exceptional circumstances, including mechanical breakdowns, staff shortages, problems with the track (e.g. broken rails), network operation (e.g. a signals failure), other operators’ performance, or, on occasion, the weather.