Date lodged: 10 October 2016
To ask the Scottish Government for what reason there is no mechanism for care providers to appeal the grades assigned to their quality of care during an inspection by the Care Inspectorate, and what its position is on introducing such a process.
Answered by: Aileen Campbell 1 November 2016
Under the Public Services Reform (Scotland) Act 2010, the Care Inspectorate has a statutory duty to improve the quality of care services. It does this by undertaking a variety of scrutiny and improvement activities, including inspections.
During an inspection, the care service is given the opportunity to provide all of the evidence required for the inspection team to carry out its evaluation. Upon completion of the draft inspection report, it is shared with the provider which is invited to comment on, and to identify, any factual inaccuracies. Any comments or queries the provider may have are then carefully considered by the Care Inspectorate before a final report is published.
This process allows both parties an opportunity to raise any concerns within the inspection report in advance of publication. It does not however extend to the grade awarded as to do so could undermine the inspection process and ultimately the inspectorate’s statutory requirement to evaluate the effectiveness of the provision of care services under inspection.
The Care Inspectorate plans to review and refine the current scrutiny model during 2017-2018 to support the implementation of the forthcoming National Health and Social Care Standards. This review will include a focus upon the continuous improvement of engagement and dialogue with service providers.