Date lodged: 4 October 2016
To ask the Scottish Government, further to the answer to question S5O-00175 by Humza Yousaf on 22 September 2016 (Official Report, c. 100), on what date the minister wrote to the ScotRail Alliance to request the improvement plan; whether it will publish a copy of the letter; when the plan was agreed; whether it will publish the plan in full; by what date customers will see improved services, and what the improvements will consist of.
Answered by: Humza Yousaf 24 October 2016
In line with the franchise’s agreed provisions, Transport Scotland wrote to ScotRail on 26 August 2016 to request the improvement plan. ScotRail’s response was received by Transport Scotland on 16 September.
The plan has now been published by ScotRail:
ScotRail have also provided a background statement: https://www.scotrail.co.uk/about-scotrail/news/scotrail-alliance-publishes-details-performance-improvement-plan