Date lodged: 12 September 2016
To ask the Scottish Government what assessment it has made of the SQUIRE audit of Abellio ScotRail’s performance in the first quarter of 2016-17.
Answered by: Humza Yousaf 20 September 2016
The SQUIRE audits has shown the ScotRail has performed well in several areas over the first quarter of 2016-17. Where performance has fallen below floor level Transport Scotland have requested formal Remedial Action Plans from ScotRail which are intended to identify specific issues where they are failing to meet required benchmarks and for them to provide plans to ensure performance improves to an acceptable level.