Date lodged: 12 September 2016
To ask the Scottish Government, further to the answer to question S5W-01687 by Humza Yousaf on 23 August 2016, when it expects Abellio ScotRail and Transport Scotland to reach agreement on more detailed reporting and monitoring of the contractual obligation to maintain a minimum staffing level for every train service of two members of staff.
Answered by: Humza Yousaf 20 September 2016
ScotRail will be providing details of its resource plans to provide evidence that all services are scheduled to be fully staffed; where any service is not covered, a summary of their plans to reduce instances of those services operating without a second staff member for all or part of their journey; and details of the local decision-making process when short notice absences occur. Once received, these plans will be reviewed to assess compliance with the franchise agreement.
ScotRail has recently confirmed that an additional ten ticket examiners have now been recruited to improve coverage of staff on electric service routes.