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Parliamentary debates and questions

S5W-02519: Miles Briggs (Lothian)

Scottish Conservative and Unionist Party

Date lodged: 9 September 2016

To ask the Scottish Government how many outpatients did not attend NHS appointments in each year since 1999.

Answered by: Shona Robison 23 September 2016

Information on the number of new outpatient appointments and the number of Did Not Attends and the rate since 1999 to 2015 is provided in the following table.

It is every patient's responsibility to keep their NHS appointment and it is important that they let the hospital know when they cannot attend. However, we also recognise that the NHS has to be flexible in helping make appointments convenient to patients.

The Scottish Government is committed to supporting health boards implement policies to reduce missed appointments such as providing reminder services through text, emails and social media. This will allow reminder services to be tailored for patients who are most likely not to attend.

Year

New Appointments

Did Not Attend

Did Not Attend Rate

1999

1,433,613

162,399

11.3%

2000

1,420,711

157,838

11.1%

2001

1,411,606

167,230

11.8%

2002

1,429,735

172,515

12.1%

2003

1,423,707

169,906

11.9%

2004

1,435,668

161,720

11.3%

2005

1,467,832

156,136

10.6%

2006

1,431,731

146,035

10.2%

2007

1,526,634

158,329

10.4%

2008

1,622,868

168,602

10.4%

2009

1,697,256

180,638

10.6%

2010

1,679,513

180,456

10.7%

2011

1,696,416

179,410

10.6%

2012

1,724,291

174,750

10.1%

2013

1,727,119

173,914

10.1%

2014

1,739,617

173,846

10.0%

2015

1,763,853

176,917

10.0%

Source: SMR00 ISD Scotland