Date lodged: 29 July 2016
To ask the Scottish Government what action its Agriculture, Food and Rural Communities Directorate takes to (a) identify and (b) support claimants who have dyslexia or poor literacy, and whether it takes these into account when errors in record keeping are discovered.
Answered by: Fergus Ewing 26 August 2016
The Scottish Government is committed to supporting farmers and crofters with dyslexia and literacy challenges, this includes our work with the Farming and Dyslexia Working Group.
Any farmer or crofter with literacy challenges or dyslexia can contact the Scottish Government for support. To ensure we are providing an inclusive service, we have enhanced the level of customer support available in our local area offices. Customers can schedule an appointment with a member of our staff and receive one-to-one help with using our online services or support with form completion.
Any errors made by the applicant are reviewed on a case by case basis and action taken or amendments made as necessary taking account of the relevant EU legislation.