Date lodged: 27 July 2016
To ask the Scottish Government, further to the answer to question S5W-01078 by Humza Yousaf on 15 July 2016, for what reasons the service quality incentive regime does not include the safety-critical operational duties of a second member of crew on driver-control operated routes.
Answered by: Humza Yousaf 22 August 2016
Both Ticket Examiners and Conductors have identical passenger facing duties which are audited within SQUIRE (Service Quality Inspection Reporting Regime) under Schedule 33 and 36. The SQUIRE regime focuses on monitoring the performance of the franchisee from a passenger’s perspective with particular reference to front line customer service provision. Railway safety is a UK level reserved matter for the Office of Rail and Road (ORR) to manage across the UK. I recently wrote to the ORR for specific reassurance in a Scottish context that driver controlled trains are a safe method of operation. I have subsequently received that assurance from the rail regulator's Director of Railway Safety.