Date lodged: 28 June 2016
To ask the Scottish Government how ScotRail ensures that timetabled passenger services run with a second member of on-board staff, and what penalties can be imposed if a service does not have this.
Answered by: Humza Yousaf 15 July 2016
Transport Scotland through the service quality incentive regime, inspect approximately 180 services per four weekly period. Two aspects are audited for on train staff.
One aspect covers train staff and customer care on the trains. This includes ‘general provision of customer care duties including provision of information to passengers and helping hand assistance’ and also ‘taking appropriate measures to deal with unruly behaviour by any passengers’.
The minimum threshold level for this schedule is 90%, and if exceeded the maximum financial penalty for this schedule is £10,800.
The other is specifically for ticket inspections on trains. Where for ‘each train there shall be a person whose duties shall include revenue protection comprising inspection of tickets, issuing of tickets to persons not in possession of a valid tickets and collection of revenue’.
The minimum threshold level for this schedule is 95%, and if reached the maximum financial penalty for this schedule is £50,000.