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Parliamentary debates and questions

S5W-01011: Oliver Mundell (Dumfriesshire)

Scottish Conservative and Unionist Party

Date lodged: 22 June 2016

To ask the Scottish Government how it will seek to prevent delays in ambulances being dispatched when callers are not able to provide postcodes, particularly in rural areas.

Answered by: Shona Robison 13 July 2016

The Scottish Government is committed to working closely with the Scottish ambulance service to ensure that patients who require an emergency ambulance receive one as quickly as possible.

In cases where a 999 call comes in to the ambulance control centre from a mobile phone the caller is asked to provide location details, including the postcode where possible. They are also prompted to provide as much location information as they are able, including nearby landmarks.

Ambulance control centre staff are trained in map reading and use information provided by the caller to triangulate their location. The current national average time from receipt of call to the dispatch of an emergency ambulance is 58 seconds.