Question reference: S5W-35472
- Asked by: Graham Simpson, MSP for Central Scotland, Scottish Conservative and Unionist Party
- Date lodged: 24 February 2021
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Current status: Answered by Michael Matheson on 10 March 2021
Question
To ask the Scottish Government how much ScotRail has paid out from its Delay Repay scheme in 2020-21.
Answer
ScotRail is required through the Franchise Agreement to provide a delay-repay scheme to passengers, which offers compensation when their journey is delayed by more than 30 minutes.
The Delay Repay scheme operates on a railway period reporting basis from April to March and from 1 April 2020 to 6 February 2021 the total sum paid by ScotRail to customers under the delay-repay process was £77,775.