Question reference: S5W-34773
- Asked by: Jackie Baillie, MSP for Dumbarton, Scottish Labour
- Date lodged: 25 January 2021
-
Current status: Answered by Mairi Gougeon on 8 March 2021
Question
To ask the Scottish Government how it is ensuring that information on appointments for COVID-19 vaccinations is available in an accessible format for blind and partially-sighted people.
Answer
The Scottish Government is working with partners such as Health Boards and Public Health Scotland to ensure that Covid-19 information is in accessible format for blind and partially-sighted people.
The vaccination material is available in multiple formats such as audio and social media assets which have audio descriptors. The appointment letters also have a provision of a QR code which has been introduced after having a consultation with the policy, marketing, public and third sector organisation to ensure that people have information in accessible formats. The appointments letters issued by Service Now are all in accessible formats.
Furthermore, help is also provided through the Covid-19 Helpline which is 0800 030 8013.
It is responsibility of NHS Health Boards to ensure that those who are partially sighted are aware of their appointment details.