Question reference: S6W-26966
- Asked by: Alexander Burnett, MSP for Aberdeenshire West, Scottish Conservative and Unionist Party
- Date lodged: 25 April 2024
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Current status: Answered by Siobhian Brown on 1 May 2024
Question
To ask the Scottish Government, further to the answer to question S6W-26479 by Siobhan Brown on 22 April 2024, what information it has on what criteria the Scottish Public Services Ombudsman uses for categorising cases as (a) priority and (b) non-priority.
Answer
The Scottish Public Services Ombudsman (SPSO) prioritises cases based on a number of factors. These include whether the person bringing the complaint, or person affected, is vulnerable; any immediate health issues of the complainant or person affected; whether the subject matter of the complaint is urgent and ongoing or time critical; and the impact. The SPSO encourages people to contact them if their circumstances change or if that they feel their complaint should be prioritised, so the priority level can be reviewed.